Refund and Cancellation Policy

Last updated: October 2026

This policy explains how you receive Ultra Video Downloader Pro, how to cancel, and when you can get a refund. It's part of our Terms and Conditions.

1. What you buy

Prices are in US dollars. If your card is in another currency, your bank converts the amount and may add its own fee. We don't add any other charges.

2. Delivery (no shipping)

Ultra Video Downloader is software delivered online. Nothing is shipped. Pro is activated on your account immediately after your payment is confirmed, usually within a minute, and works worldwide. If Pro hasn't activated within 1 hour of paying, contact us and we'll fix it the same business day.

3. Cancellation

• You can cancel at any time, with no fee: use Cancel subscription in the extension's account panel, or email us from your account email.
• Cancellation takes effect immediately for future payments: you won't be charged again. We confirm cancellations by email within 1 business day.
• You keep Pro until the end of the period you've already paid for (the current month or year). After that, your account returns to the free plan.
• Cancelling stops renewals only; it doesn't refund the current period by itself. See refunds below.

4. Refunds

• Try before you buy: every account gets 2 free full-quality downloads, so you can check that it works for your lessons before paying.
• 7-day money-back on your first payment: if you're not satisfied with your first Pro payment (monthly or yearly), email us within 7 days of the payment for a full refund.
• Renewals: renewal payments aren't normally refundable, because you can cancel any time before the next payment. If you forgot to cancel and haven't used Pro since the renewal, contact us within 7 days of the renewal and we'll refund it.
• Technical problems: if Pro doesn't work for you because of a fault on our side and we can't fix it within 7 business days, we refund your most recent payment.
• Billing errors: duplicate or incorrect charges are always refunded in full.
• Not refundable: refunds aren't given where the account was locked for abuse (for example, account sharing or automated mass downloading) under our Terms.

5. Refund timelines

We reply to every refund request within 1 business day. Approved refunds are sent back to the original card within 7 business days. Your bank may then take a further 5 to 14 business days to show the money on your statement. When a refund is made, Pro access for that payment ends.

6. Exchanges

You can switch between the monthly and yearly plan by cancelling your current plan and subscribing to the other one. If you switch within 7 days of a payment, contact us and we'll refund that payment.

7. How to request a refund or cancellation

Email support [at] ultravd [dot] com from the email address on your account, or call / WhatsApp +92 314 5061866. Tell us your account email and the reason. See our complaints process for response times.